Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and 100% amount refunded within 7 working days from the date of confirmed cancellation email from us. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
In case customer paid amount twice for one transaction, then one transaction amount will be refunded via same source within 15 to 20 working days.
Note: The order cannot be cancelled once it is shipped.
The order may be cancelled before shipment due to any of the following reasons:
- The specific product / model is out of Stock.
- The order could not be shipped within the specified timeline.
- On customers request
- The shipping address is not serviceable.
- Any other reason beyond our control
The orders may be cancelled post shipment and delivery due to any of the following reasons:
- Established defect in the product which the seller is not able to either replace or repair.
- Correct product could not be delivered.
- Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- Products damaged during transit and delivery not accepted.
Return & Replacement Policy
All shipments are carefully inspected before they are dispatched. However, if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We accept returns within 48 to 72 hours of receiving the shipment. You have to inform our customer service team and report the issue.
Please contact our customer service to report the issue and the customer service executive will provide you the address where the product needs to be returned.
Points to remember:
- The product should be unused.
- Please ensure that the product is in original packing along with the invoice. All products should be returned in original condition with tags intact as attached in the product. Presence of original tags is a must to accept returns.
- When you have shipped the product back please share the AWB Number given to you by the courier. You must use a trackable courier to return the product.
- Refund process will be initiated once the seller has received the product(s)
- We will refund the money the way payment was made.
- We will refund the purchase amount along with the shipping cost bourne by you. You will have to provide us with the proof of shipping cost.
- In quality control product we require batch no, and manufacturing date.
Item received in damaged condition or manufacturing defect or wrong item:
- If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us within 48 to 72 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.
- If you want a replacement then we will ship a replacement item within 3 working days from the date of receiving back the product, with no extra shipping cost to you.
- If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you.